Refund policy

Return & Refund Policy

Thank you for shopping at Tech Hive. We want our customers to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review the return and refund policy below.

Tech Hive is operated by Harvey Lane E-Shop LLC.

Returns

Customers may request a return within 30 days of the delivery date.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in the original packaging.
Proof of purchase (such as the order number or receipt) must be provided.

Items that show signs of use, damage caused by the customer, or missing parts not due to our error may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the package.

When contacting us, please include:

Your order number
A description of the issue
Photos of the item and packaging

After verification, we will provide either:

A replacement product, or
A full refund

Return Process

To initiate a return, please contact our support team:

Email: hivetech270@gmail.com

Please include your order number and the reason for the return.

If your return is approved, we will provide instructions on where to send the item.

Unless the item was defective or incorrect, customers are responsible for return shipping costs.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

The refund will be issued to the original payment method used at checkout.
Processing times may vary, but refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card company, as it may take time before the refund is officially posted.
Contact your bank for further processing information.

If you have completed these steps and still have not received your refund, please contact us.